Accessibility Statement — You’re First Care

​

Effective Date: 28/01/2026

​

1. Our Commitment

At You’re First Care, we are committed to ensuring that our website and digital services are accessible to everyone — including people with disability, older Australians, and those using assistive technologies. We aim to create an inclusive online environment where all visitors can access information, services, and support independently and with ease. Our goal is to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as recommended by the Australian Human Rights Commission and the Digital Transformation Agency (DTA).

​

2. Accessibility Features

We continuously work to make our website accessible and user-friendly by:
- Using clear and consistent navigation.
- Ensuring readable colour contrast and text size.
- Providing alternative text (alt text) for all images.
- Using descriptive link text for easy identification.
- Enabling keyboard navigation for users who do not use a mouse.
- Designing forms that are easy to complete using assistive technologies.
- Maintaining compatibility with screen readers and voice-over software.

​

3. Ongoing Improvements

We recognise that accessibility is an ongoing process. Our team regularly reviews and updates the website to address accessibility issues and enhance usability. If you identify an accessibility issue or have difficulty using our website, please let us know so we can address it promptly.

​

4. Alternative Access Options

If you experience any difficulty accessing our online content, we can provide information in alternative formats such as:
- Large print
- Audio
- Easy Read
- PDF or Word document
- In-person or phone-based assistance
We will make reasonable efforts to provide your preferred format as quickly as possible.

​

5. Feedback and Contact

Your feedback is valuable to us. If you encounter any accessibility barriers or have suggestions for improvement, please contact:
You’re First Care
Email: info@yourefirstcare.com.au
Phone: 1300 312 872
Website: www.yourefirstcare.com.au
We aim to acknowledge all accessibility enquiries within 5 business days and work towards resolution as quickly as possible.

​

6. Accessibility and NDIS Principles

As a registered NDIS provider, You’re First Care upholds the principles of dignity, inclusion, and equal opportunity for all participants and their families. We ensure that our online presence reflects the same care, respect, and accessibility we provide in our everyday services.

​

7. Review and Updates

This Accessibility Statement is reviewed annually or when significant changes to the website occur. The most up-to-date version will always be available on our website.