After Hours & Urgent Support
When support can’t wait, we’re ready
Life doesn’t always happen between 9 and 5. At You’re First Care, after-hours and urgent support isn’t an exception to our service, it’s a core part of what we do.
We primarily support participants during after-hours on weekdays and provide full-day availability on weekends, ensuring people have access to safe, reliable, and respectful support when it’s most needed.
Whether plans change suddenly, regular supports fall through, or a participant needs immediate assistance, our team is set up to respond calmly and professionally.
Our Availability
Weekdays:
After-hours support available evenings and nights from 5:00 pm to 5:00 am
Weekends:
All-day availability Saturday and Sunday, 24 Hours
Urgent requests:
Short-notice and time-sensitive support is considered wherever safely possible
Availability is always discussed clearly upfront, so everyone knows what support can be provided and when.
How we support participants after hours
Our after-hours services are tailored to the participant’s needs and may include:
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Transport to and from essential appointments or commitments
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Community access and social support
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In-home support and personal assistance
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Welfare check-ins and reassurance
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Assistance during unexpected changes or disruptions
Support is delivered with the same care, dignity, and professionalism as daytime services.