Privacy Policy - You're First Care
Introduction
You’re First Care (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect personal information such as identity details, contact information, service-related data, payment information, and website/marketing data. Health or sensitive information will only be collected with your express consent or as permitted by law.
How We Collect Information
We collect information directly from you via our website, forms, email, or phone, and sometimes from third parties like NDIS coordinators or healthcare providers with your consent.
Purpose of Collection
We collect and use personal information to provide services, manage care plans, communicate with you, maintain records, comply with legal requirements, and for marketing (with your consent).
Use of Information for Marketing
We will only use your personal information for marketing where you have consented. You can withdraw consent at any time. Marketing communications may include newsletters, updates, offers, and community events.
Managing and Storing Personal Information
We take reasonable steps to protect information using secure databases, encryption, restricted access, and locked storage. Data is kept only as long as necessary or required by law.
Disclosure of Personal Information
Information may be shared with healthcare providers, NDIS coordinators, service contractors, or regulatory bodies as required, with confidentiality protections in place.
Cookies and Website Analytics
Our website uses cookies and analytics tools to track performance and improve user experience. You may disable cookies in your browser settings.
Access, Correction, and Deletion of Information
You can request access to or correction of your personal data at any time. We will respond promptly and verify your identity. You can also request deletion of your data unless retention is legally required.
Data Breaches
In the event of a data breach, we will comply with the Notifiable Data Breaches Scheme, including notifying affected individuals and the OAIC.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies.
Contact Us
You’re First Care
Email: info@yourefirstcare.com.au
Phone: 1300 312 872
Website: www.yourefirstcare.com.au
Updates to This Policy
This policy may be updated periodically. The most current version will always be available on our website.
This policy complies with: Privacy Act 1988 (Cth), Australian Privacy Principles (APPs), Notifiable Data Breaches (NDB) Scheme, and Spam Act 2003 (Cth).