Frequently Asked Questions (FAQ)

You’re First Care is a Sydney-based NDIS service provider delivering personalised disability support services. We provide support with NDIS transport, community access, in-home support, and assistance with everyday activities. Our focus is on respectful care, reliability, and helping participants achieve meaningful goals.

Our services are available to NDIS participants who are self-managed, plan-managed or private. We support participants of all ages and support needs, depending on availability and service suitability.

​

If you’re unsure whether we can assist, feel free to contact us, and we will guide you through your options.

Starting with You’re First Care is simple:

1. Contact us via phone, email, or our website enquiry form

2. We discuss your needs, location, and availability

3. We confirm your NDIS funding type (plan-managed, self-managed or private)

4. We arrange a meet and greet if required

5. Supports begin as soon as possible

​

Our onboarding process is quick, clear, and designed to reduce stress.

Depending on availability, supports can often begin quickly. We understand that many participants need urgent support, especially for NDIS transport and community access, and we aim to make the process as fast and smooth as possible.

Yes. We offer a free initial discussion to understand your needs, confirm suitability, and explain how we can support you. This is a great opportunity to ask questions and explore your options before starting services.

You’re First Care supports NDIS participants who are self-managed and plan-managed. If you are NDIA-managed, please contact us and we can confirm whether we are able to support you based on your plan requirements.

Yes. We support plan-managed participants and can invoice your plan manager directly. We aim to make the process easy for participants and families by ensuring invoicing is clear and compliant.

Yes. We support self-managed participants and can invoice directly. Self-managed participants have flexibility in choosing providers, and we can tailor supports based on your individual needs and goals.

Yes. Many participants are unsure what their funding covers. We can help explain how supports may apply to your plan, including Core Supports, transport supports, and community participation services.

​

We can also work with your support coordinator or plan manager to ensure services align with your NDIS goals.

Yes. You’re First Care provides reliable NDIS transport services across Sydney to help participants travel safely and confidently. Our transport supports can assist with everyday tasks and long-term independence goals.

We provide transport support for a range of needs, including:

​

• Medical appointments

• Allied health appointments

• Shopping and errands

• Social outings

• Community programs

• Visiting friends and family

• Daily routine travel needs

​

We aim to make transport safe, comfortable, and supportive.

Yes. We regularly assist participants with transport to:

​

• GP and specialist appointments

• Hospital visits

• Physiotherapy and occupational therapy

• Speech pathology

• Psychology and counselling sessions

• NDIS meetings and assessments

​

We can also provide support during appointments if required.

Yes, where possible. We understand that many participants require short-notice or urgent transport support. If you need transport quickly, contact us, and we will do our best to assist based on availability.

Community access is an NDIS support designed to help people with disabilities participate in everyday life and engage in their community. This may include social outings, skill-building, attending activities, and building independence outside the home.

Community access may include support with:

​

• Social activities and community events

• Attending day programs

• Going to cafes, libraries or parks

• Going to the gym or recreation activities

• Learning public transport or community skills

• Developing confidence and independence

​

Our community access supports are personalised and goal-focused.

Yes. Social participation is a key part of the NDIS, and we support participants in building friendships, improving confidence, and staying active in the community.

​

We can assist participants with outings such as shopping, social groups, events, and leisure activities.

Yes. Many participants feel isolated or unsure about engaging in the community. We provide calm, supportive assistance and help participants gradually build confidence through positive and meaningful experiences.

Yes. We provide flexible in-home disability support services to help participants manage daily routines, stay safe, and build independence.

​

Our support is tailored to the participant’s lifestyle, needs, and personal goals.

In-home supports may include:

​

• Meal preparation and cooking support

• Daily routine assistance

• Prompting and supervision

• Support with organisation and planning

• Assistance with daily tasks and activities

• Building life skills at home

​

We aim to provide support that helps participants live comfortably and confidently.

Yes. We assist participants with household tasks under NDIS Core Supports, including:

​

• Light cleaning and tidying

• Laundry assistance

• Changing bed sheets

• Meal preparation support

• Organising the home environment

​

Household assistance can help participants maintain a safe and comfortable living space.

Yes. We focus on independence and skill-building, not just completing tasks. We support participants in building routines and learning practical life skills that improve confidence and daily functioning.

Yes. We support participants with autism by providing routine-based, respectful, and structured support. Our goal is to help participants feel safe, confident, and empowered at home and in the community.

Yes. We provide disability support services for participants living with psychosocial disability. We focus on consistency, calm communication, and building trust over time.

Yes. We support participants with intellectual disability through daily living support, community access, and assistance with routines, safety, and independence-building.

Depending on the participant’s requirements and our staffing availability, we may be able to support participants with higher or complex needs. Contact us to discuss your situation and we will advise honestly.

Yes. We work closely with support coordinators to ensure supports align with participant goals and are delivered consistently. We aim to make communication simple and professional, with reliable service delivery that coordinators can trust.

Yes. We work with plan managers across Sydney and can invoice directly for plan-managed participants. We aim to keep invoicing clear and compliant to avoid delays.

Yes. Many participants use multiple providers for different supports. We work collaboratively with other NDIS providers to ensure the participant receives seamless support across all services.

You’re First Care supports participants across Greater Sydney, including:

​

Camden, Oran Park, Gregory Hills, Narellan, Campbelltown, Liverpool, Bankstown, Parramatta, Penrith, Blacktown, and North Sydney.

​

If your area is not listed, please contact us and we can confirm availability.